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Tropic Towers FAQs

Browse the Tropic Towers frequently asked questions by selecting a category below. If you have a question that is not listed, please contact us.

Booking & Check-In

Information about bookings, payments and check-in.

Q: What time is check-in and check-out?

Check-in: 2:00pm  Check-out: 10.00am

Q: Do you require a security bond upon check-in?

Credit card details are required upon check-in.
Guests with no credit card may be requested to provide a cash bond of $100.

Q: Is after hours check-in available?

If you will be arriving after hours please let us know so that we can provide late arrival instructions.

Q: Can I have a late check-out?

Yes, subject to availability. Charges may apply. Please contact reception for more information.

Q: When do I have to pay a deposit?

A deposit is required at time of booking.

Q: What are the reception hours?

Monday - Saturday 7.00am - 7.00pm
Sunday - 8.00am - 12.00pm

Q: Can I book local attraction tickets at reception?

All attractions can be booked at reception with no additional fees.

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Services & Facilities FAQ's

General information about our accommodation services and on-site facilities.

Q: Is there Internet or WiFi access available?

Cable internet & WiFi are available in all apartments - Each guest receives 250mb of usage per stay. More data can be purchased at an additional charge. To receive your Wifi access simply contact our friendly reception staff for your voucher.

Q: What facilities do you have?

Our facilities include a lift, swimming pool, spa and BBQ for your convenience and enjoyment.

Q: Is there car parking available?

Free off-street parking is available for our guests.

Q: Is all linen provided?

Yes.

Q: How often are the rooms serviced?

Fresh towels are provided daily. Bed linens are changed weekly.

Q: What is the bedding configuration of each apartment?

1 Bedroom Apartment - 1 Queen Bed Only - Rollaway bed available at extra cost
2 Bedroom Apartment - 1 Queen Bed & 2 Single Beds - Rollaway bed available at extra cost

Q: Is the pool heated?

No.

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Location FAQ's

General information about our location.

Q: How close is Cairns Esplanade?

We are located just 500m from Cairns Esplanade.

Q: Are there shops or restaurants nearby?

Yes, a variety of shopping and dining options are located just 5 to 10 minutes walk from Tropic Towers.

Q: Is there public transport nearby?

Yes, our local bus stop is just 30m from the front entrance.

Q: What local attractions are in the area?

We are surrounded by many amazing attractions including the Great Barrier Reef, Kuranda Train & Skyrail, the Daintree Rainforest and the Atherton Tablelands.

Q: Where can I buy groceries locally?

Our local grocery store is located approximately 500m from Tropic Towers.

Q: How far away is Cairns Airport?

We are located just 5km from the Cairns International Airport.

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